Artificial Intelligence (AI)

Our Vision for AI in Local Government

The City of Tamarac is committed to responsibly integrating Artificial Intelligence (AI) technologies to enhance the delivery of public services, streamline internal operations, and improve the overall quality of life for our community. As we expand our digital capabilities, we recognize the importance of ensuring that AI systems are equitable, transparent, secure, and beneficial for all.

What Is Artificial Intelligence?

Artificial Intelligence refers to the ability of machines and software to perform tasks that typically require human intelligence — such as understanding natural language, making decisions, or recognizing patterns. AI systems are developed through algorithms that combine logic, mathematics, and large datasets to learn, adapt, and improve over time.

How Tamarac Is Using AI

Tamarac is already applying AI in a number of real-world scenarios to support both internal departments and public-facing services:

  • Amazon Connect Omni-Channel Call Center: Our cloud-based customer service platform leverages AI via Amazon Bedrock and Amazon Q to deliver smart, multilingual virtual agents and provide suggested answers to customer service staff using public data from the City's various public websites, including Tamarac.gov.

  • Amazon Q Business Knowledge Assistant: As part of a proof-of-concept initiative, Tamarac is piloting Amazon Q Business as an internal AI-powered knowledge assistant integrated with the City’s Intranet. This generative AI tool enables staff to securely ask natural language questions and retrieve relevant information from internal policies, forms, FAQs, and documents—enhancing productivity, decision-making, and cross-departmental collaboration.

  • Skynav Virtual Tours with Navi AI Planner: Integrated into the City’s immersive virtual tour platform, Navi is an AI-powered trip planner that offers residents and visitors personalized recommendations, interactive maps, and intelligent itinerary planning—enhancing digital tourism, community exploration, and civic engagement.

  • Autonomous Penetration Testing with Horizon3.ai NodeZero: Tamarac uses Horizon3.ai’s AI-powered NodeZero platform to continuously simulate real-world cyberattacks, identify exploitable vulnerabilities, and validate fixes—strengthening the City’s cybersecurity posture through autonomous, production-safe penetration testing.

  • Smart Home Integration with Alexa: Through our City-branded Alexa Skills, residents can get instant updates on events, emergencies, and FAQs — enhanced by AI-powered responses and automation.

  • Flock Safety Automated License Plate Recognition (ALPR): Tamarac uses Flock Safety’s AI-powered camera system to enhance public safety through advanced vehicle recognition. The technology identifies license plates, vehicle make, model, and color — creating a unique “Vehicle Fingerprint™.” This enables law enforcement to quickly locate stolen or suspicious vehicles and analyze traffic patterns while maintaining strict data security and privacy standards.

  • Vigilant Solutions Automated License Plate Recognition (ALPR): Tamarac utilizes Vigilant Solutions’ AI-driven camera system to enhance situational awareness and public safety. The technology captures and analyzes license plate data and vehicle details—such as make, model, and color—even in low light or challenging weather conditions, supporting faster and more accurate investigations.

  • BeWith.io Community Calendar: Tamarac’s AI-powered community calendar automatically tags and categorizes events, providing personalized recommendations for residents and staff. The system learns from engagement trends to highlight relevant activities, reduce event overlap, and strengthen community participation across all departments and partners.

  • Gravity (ClearGov Finance Automation Platform):
    AI-enabled local government finance automation used by the City to support budgeting, financial reporting, and planning with built-in compliance and intelligent workflows. Gravity connects budgeting, disclosure reports (e.g., ACFRs, Budget Books), and transparency outputs through structured data and automation — reducing manual work, increasing accuracy, and enabling faster, audit-ready reports while improving financial insights for both staff and the community.

  • CivicPlus AI Content Advisor (Municipal Website Optimization):
    An AI-driven auditing and reporting tool that helps improve website content quality, accessibility, and discoverability by providing guidance on Answer Engine Optimization (AEO) and Search Engine Optimization (SEO) best practices.

  • CivicPlus AI Editing Assistant (Municipal Website Content Support):
    An AI-powered assistant that helps staff quickly draft, enhance, and summarize website content, improving clarity, consistency, and communication for residents.

  • CivicPlus AI-Improved Category Search & Photo Analysis (SeeClickFix 311 CRM):
    AI tools that analyze resident-submitted photos and suggest the most accurate service request category, simplifying issue reporting for residents and reducing misclassified requests for staff.

  • ChatGPT: Tamarac leverages ChatGPT to support content creation, communication, and research across departments. This generative AI tool helps staff draft documents, summarize information, and enhance resident communications efficiently — while operating within City data governance and privacy standards.

  • CivicPlus AudioEye Website Accessibility: Tamarac uses AudioEye’s AI-driven accessibility platform to automatically detect and correct common website issues, such as missing alt text or color contrast errors. Combined with expert human reviews, this hybrid approach ensures continuous compliance and an inclusive digital experience for all residents and visitors.Central Square Technologies (CST) Technical Support: Tamarac utilizes CentralSquare Technologies’ AI-powered support platform to assist staff in resolving technical issues quickly and efficiently. The system uses natural language processing to understand support requests, suggest solutions, and streamline troubleshooting across the City’s enterprise applications.

  • Digital Twin Proof of Concept: In collaboration with ESRI and Stantec, Tamarac is exploring AI-powered spatial data intelligence to develop a digital twin model of the city.

  • AI Dashboards and Wallboards: Partnering with Odea Integrations as well as by using Microsoft Copilot and Power BI, we are designing internal dashboards that use AI to surface insights, alerts, and trends to City leadership in real-time.

  • Capstone Collaboration: Tamarac collaborates with Palm Beach State College on AI- and drone-based projects, giving students real-world experience while supporting the City's innovation goals.

AI Governance and Responsible Use

Tamarac is actively developing an AI Strategy & Responsible Innovation Framework to guide the deployment of AI systems. Our principles include:

  • Effectiveness & Accuracy

  • Transparency & Explainability

  • Equity & Bias Mitigation

  • Privacy & Security

  • Human Oversight & Accountability

  • Resident-Centric Design

Planned AI Use & Future Initiatives

Tamarac is exploring the possible use of AI in several priority areas:

  • Document processing and records automation

  • Smart Park infrastructure (AI cameras, IoT sensors)

  • Drone-based inspections for facility maintenance

  • Predictive analytics for service delivery

  • AI-assisted virtual city planning and community engagement

Vendor and Public Transparency

Tamarac is developing an AI Inventory to document and share information about the AI tools in use, their intended purpose, data sources, and accountability safeguards. These measures reflect our commitment to open government and ethical AI use.

Stay Informed

This webpage will be regularly updated to include:

  • AI project summaries

  • Partnerships and research collaborations

  • AI policy updates and training resources