Technology Roadmap

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The City of Tamarac continues to operate and maintain one of the most advanced and resilient municipal technology environments in Florida. Guided by our vision of “Excellence Always”, the Information Technology Department is committed to delivering high-quality, secure, and innovative technology services that empower all departments and improve service delivery to our residents and businesses.

As a strategic partner to every department, the IT Department maintains a 10-year Information Technology Strategic Plan, fully aligned with the City’s Five-Year Strategic Plan. Technology is no longer just a support function—it is central to City operations, service delivery, and community engagement.

Aligned with our Strategic Goals, the City's technology roadmap focuses on:

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The City is migrating to a new ERP system to improve integration between enterprise and web-based tools. This system will enhance resident self-service, streamline internal workflows, and provide transparent access to services like payroll, HR, permitting, and procurement.
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Tamarac has aggressively expanded its use of cloud-hosted platforms. Backup/recovery, performance management, city bids, and website hosting are all cloud-based, among many other features/functions/applications. Future enhancements include expanding use of cloud-native cybersecurity and analytics tools.
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Our website, Tamarac.gov, launched in April 2025, serves as a Virtual City Hall—offering 24/7 access to city services, event registration, alerts, and applications. It’s now paired with our new Community Calendar, allowing residents to find all public events in one place. Multilingual support, mobile-first design, and ADA-compliant tools make our digital services more inclusive than ever.
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Tamarac is leading in Smart City deployment, with projects like:

  • ✔ Smart Parks featuring fiber-backed public Wi-Fi, AI-based surveillance, remote-controlled lighting, smart irrigation, and digital kiosks (e.g., Veterans Park).
  • ✔ Immersive virtual tours to promote civic pride and economic development.
  • ✔ IoT-enabled infrastructure including ALPR cameras, SCADA integrations, smart water meters, lighting control, space utilization detection, and more.
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Mobile-first operations are core to our service model. City staff use tablets and smartphones for field inspections, service requests, and real-time updates. Vehicles are equipped with fleet management for location tracking, driver behavior, and maintenance alerts.
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Through Amazon Connect, Tamarac launched an AI-powered, cloud-based contact center with multilingual support and virtual assistants. Residents can get help via phone, web, or Alexa-enabled devices at any time—reducing wait times and improving accessibility.
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Tamarac maintains an active digital presence across social media, smart home devices and more. Civic engagement is enhanced through live-streamed Commission meetings, Tamarac TV and Radio, automated emergency alerting, and the new AI-driven community calendar. All platforms are optimized for retention, transparency, and accessibility.
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Tamarac has end-to-end security initiatives including:

  • ✔ Multi-Factor Authentication.
  • SIEM and vulnerability management.
  • ✔ Security automation.
  • ✔ ALPR perimeter enforcement.
  • ✔ Cloud-based backup/recovery and satellite as well as cellular 5G failover readiness.
  • ✔ Business continuity planning, system redundancy, and staff training continue to be high priorities.

This roadmap reflects Tamarac’s commitment to being a Smart, Safe, and Connected City—empowering residents through digital access, data transparency, and innovation-driven governance.