Artificial Intelligence (AI) is being used by cities as a support tool to help staff work more efficiently and provide better service to residents and businesses.

In simple terms, AI helps computers quickly sort information, answer common questions, and identify patterns. It does not replace city employees or make decisions on its own. City staff remain responsible for accuracy, judgment, and final decisions.

Some common ways AI may be used in city services include:

• Answering routine questions through online chat tools

• Organizing and searching information such as policies or procedures

• Summarizing documents or reports to save staff time

• Helping route service requests to the correct department

• Improving accessibility by helping translate or simplify information

AI is used with clear guidelines and oversight. Information is reviewed, and privacy and security protections remain in place. AI tools are selected carefully and used to support transparency, consistency, and efficiency.

As technology continues to evolve, cities will keep exploring responsible ways to use AI to improve customer service and internal operations. The Digital Business Hub will continue sharing easy-to-understand information so businesses and residents know what to expect and how technology is being used.